- Because we care about the health of all participants and clients, your dog must appear healthy and have proof from your veterinarian of current Rabies, Distemper/Parvo and Bordetella vaccination before being admitted to our facility or receiving services. Dogs participating in daycare must be spayed or neutered. Dogs are admitted to daycare based on a behavior assessment. No dogs under 6 months of age may attend daycare. Unaltered dogs may attend group classes. However, in estrus females may not attend group classes.
- We offer a unique boarding and daycare opportunity, the majority of which is cage and kennel free. Therefore, dogs participating in group events, daycare, and boarding must be dog friendly and free of aggression and extreme reactivity to other dogs. If your dog is determined by our trainers to be aggressive or reactive to a degree that it is disruptive, we reserve the right to decline admission or delivery of services. We apologize in advance for any distress or inconvenience this may cause.
- We are a small company, offering a very personalized, time intensive service. Our classes and daycare groups are small to insure the utmost care and attention. Therefore we require that all contracts and appointments be prepaid and prescheduled. Cancellations cannot be rescheduled or refunded. Overnight boarding reservations must be secured with a credit card. If you cancel your reservation within 72 hours from your first night of reservation, you will be charged one night’s stay.
- Training participation is crucial to every participant’s success. Therefore, the following cancellation policy applies to all scheduled training. Pre-registration is required. Any pre-registration fee or prepayment for training is non-refundable. Training sessions cannot be rescheduled or refunded.
- Reactive dogs (i.e. dogs, that bark, and lunge at people or other dogs while on leash) should not enroll in group classes. Any dog that is reactive and disruptive in a group class will be asked to withdraw from the class. No refunds or make up classes will be offered in such cases. If you have doubts about your dog’s reactivity in a group setting, please call before registering for a group class.
- Overnight boarding check in time is 12:00 pm. Earlier check in must be scheduled in advance and will incur additional charges. Check out time in 12:00 pm. Later check out time must be scheduled in advance and will incur additional charges.
- Dogs that require walks must be cooperative on leash and non-reactive to other dogs and people on leash. Dogs that bark and lunge at other dogs or people on walks cannot be walked by our staff due to liability and safety concerns for both our staff, clients and their dogs. Dogs must be able to walk on leash without excessive pulling. Our staff will not use choke, prong or any device that causes pain or discomfort to your dog in order to walk it safely.
- Our staff are not trained to deal with aggressive dogs. Therefore, we will not extend services to dogs that have human directed aggression. We can make referrals to appropriate behavior consultants if you need help with your dogs aggressive behavior.